Patient Assistance Services

The best health care services in the world can’t help you if you have no way to get there. Don’t miss or delay your medical care because you lack transportation.

We understand that life is not predictable and the unthinkable happens at the worst possible time. It is our primary goal here at RHMPI to eliminate barriers such as transportation that prevent our patients from receiving quality affordable medical care.

Transportation is inexpensive compared to the high and rapidly growing cost of healthcare, making it more cost-effective to transport a member to preventative care rather than waiting for a serious health condition to arise. By offering this benefit to the elderly, individuals with disabilities, and other transportation disadvantaged populations, RHMPI strives to:

• Remove transportation barriers
• Prevent missed medical appointments
• Decrease the impact of chronic disease
• Reduce the costs of inpatient medical treatment

For additional information, please contact Enablingservices@rhmpi.com. Call to speak to one of our Patient Care Coordinators to coordinate transportation services for you and/or your family by calling (844) 736-7629. Stay connected to RHMPI’s latest news and events by subscribing to our website and newsletter at www.rhmpi.com.

Our Patient Portal is Easy. Convenient. Secure.

We offer 24/7 access to patient resources, files, results, and availability to make payments all on our Patient Portal. Our patients will also have access to chat live with their provider and care management team members to schedule, update, and/or cancel appointments, request refills for prescriptions, and view account statements and pay bills.

Contact one of our Patient Care Coordinators today signup for our Patient Portal Services. For additional information, please contact info@rhmpi.com. Stay connected to RHMPI’s latest news and events by subscribing to our website and newsletter at www.rhmpi.com.

Convenient specialty pharmacy program that offers our patients the benefit of having medications mailed directly to their home address.

We are pleased to offer comprehensive pharmaceutical services to our patients, physicians, and healthcare professionals through our Curant Health 340B partnership which allows the RHMPI health center network direct access to contract pharmacies through the mail order pharmacy program. Licensed pharmacists and certified pharmacy technicians provide exceptional pharmaceutical services. The pharmacy department works closely with your provider to ensure the accuracy and availability of your prescription.

You can have confidence in knowing that patients pay the same copay that is normally paid at a retail pharmacy without the added expense of driving to the local pharmacy. Visit a RHMPI Health Center to determine your eligibility and enroll in the program. Once enrolled, each patient will be assigned a care coordinator to support patients on their personalized medication pathway.

Our staff strives to improve patients’ health outcomes by providing education, hands-on training and affordable medications that are necessary for treatment and prevention. Services include filling prescriptions, providing information about medication, offering refill reminders and patient medication counseling.

Our open lines of communication enable doctors to depend on our care coordinators to aid patients’ understanding of their medications, and our care coordinators depend on our doctors to provide timely services to patients and quick responses should questions arise. Simply put, our coordinators and providers work well together to ensure excellent care to you – our patients.

RHMPI also participates in the 340B drug discount program which allows us to provide a more affordable prescription. We welcome our patients to engage with our pharmacy services coordinators about any medication and/or concern.

Available Benefits for RHMPI patients:

• Short wait times
• Affordable pricing
• $4 Prescriptions
• Medicare, most private insurance plans accepted
• No Medicaid patients are allowed

For additional information, please contact pharmacy@rhmpi.com. Stay connected to RHMPI’s latest news and events by subscribing to our website and newsletter at www.rhmpi.com.

Register at any RHMPI Health Center as an existing patient or new patient by completing one of the following services and filling out our Patient Service Satisfaction Survey to be eligible for one of our monthly rewards. Our Patient Satisfaction Program eligible includes completion of the one of the following:

• Schedule an Annual Wellness Exam
• Complete our Patient Satisfaction Survey
• Participate in our Patient Referral Program
• Complete all annual labs and screenings, and/or sign up for one of our programs: 340B Program, CCM, or CYL2

All patients are encouraged to participate and be entered for a chance to win one of our exciting prizes. Patients are selected monthly and are rewarded on the last business day of each month. Our Participants have the option of voluntarily taking a photo to be featured in our local newsletter, on our social media accounts, in our weekly internal updates and in one of our local newspaper advertisements.

For additional information, please contact info@rhmpi.com. Stay connected to RHMPI’s latest news and events by subscribing to our website and newsletter at www.rhmpi.com.

RHMPI ensures that no one will be denied access to quality affordable healthcare services due to their inability to pay.

Our financial assistance sliding-fee program allows us to reduce or “slide” the fees for the care that you and your family receive. If eligible for the Program, your bill will always be at least $15 for medical services; $35 for dental, $30 for vision, behavioral health, and podiatry; and $10 for lab services. This minimum amount is due at the time of your visit, as well as payment for any other unpaid balances.

Financial assistance is available on the basis of documented financial need when there are no additional forms of payment available. No patient will be denied financial assistance on the basis of age, sex, or sexual orientation, race, religion or national origin. RHMPI will provide a copy of the financial assistance application to all patients at time of registration and will be kept on file in the event there is a need for assistance with patient treatment cost/share. This form will be reviewed once the patient requests financial assistance and provides additional supporting documentation. We utilize the standardized financial assistance application to review the applicable patient’s account balance, medication adherence, and appointment compliance.

RHMPI financial assistance process includes:

• Patients who are identified as unable to pay for medically necessary healthcare services must request assistance.
• Patients will submit a completed Financial Assistance Application and all supporting documentation (proof of income, identification, and household size).
• Patients are screened for presumptive eligibility and applicable documents are reviewed based on all qualifying factors.
• Patients are notified of their approval or denial and the amount of associated financial assistance prior to providing services and prior to the issuance of any bill for such services.

RHMPI provides the following types of financial assistance for Medically Necessary Services:

• Universal Exams/Testing
• Copay Assistance on prescription medications, office visits, labs, other services.

You can apply for the program if you need assistance to help you pay for your care. To apply for the sliding fee program, please provide your most recent pay stubs for the last 30 days, current personal income tax return, or an unemployment benefit statement. Eligibility is based on household income and family size.

You can visit one of our Community Health Centers or download the Sliding-Fee Application

Required Eligibility Documents

1) Proof of Income for the Last 30 Days:
Physical document of any income you or a family member in the household may have. Examples pay stubs, child support, social security award letter, etc.

2) Proof of Address:
Provide your most current utility bill with the applicant’s name or spouse’s name or provide a statement from the person you are residing with.

3) Proof of Personal Identification:
Provide original or legible copies of Photo I.D., Birth Certificates and Social Security Cards for everyone in the home.

4) Proof of Insurance:
If any member of your household has private medical insurance, Medicaid, or Medicare, please provide a copy of their insurance card.

For additional information, please contact info@rhmpi.com. Stay connected to RHMPI’s latest news and events by subscribing to our website and newsletter at www.rhmpi.com.

Instant Access to a Live Professional Interpreter in Just Seconds

Our limited English proficient patients can be comfortable in knowing that language barriers will not limit their access to quality healthcare. RHMPI offers a dependable and secure personal interpreter service that connects patients and providers with ease.

• To connect to an interpreter, dial 1 (888) 808-9008 or 1 (831) 242-8841, if calling from outside of North America.
• At the prompt, enter your 8-digit PIN number: 16620375.
• Speak the name of the desired language. (e.g. Spanish)
• If the language you requested is correct, press 1.
• An interpreter will be connected. Tell them what you want to accomplish and give them any special instructions.
• Provide the number if you need to have the interpreter place an international or domestic call.

For additional information, please contact info@rhmpi.com. Stay connected to RHMPI’s latest news and events by subscribing to our website and newsletter at www.rhmpi.com.